Local Reviews
for The Colony, TX
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Amazing Service!
Nathan - The Colony, TX
Jeremy was prompt and extremely knowledgeable. He was able to quickly identify the problem, explain it in terms I could understand, then promptly fix the problem in a way that suited what I was looking for.
Great
Jack - The Colony, TX
Great
On time service
Bernard - The Colony, TX
Jeremy showed up early and stayed long to do our spring check up both inside and out. Cleaned our condensers so the entire system will operate efficiently. He also took the time to quote me on adding additional zone controls and a upgraded filtration system.
Fall Tune Up
Bernard - The Colony, TX
I was not home. My wife said John was courteous. Explained what he did and spent time reviewing his findings and recommendations. Overall a very positive experience.
Great service
Chalres - The Colony, TX
Quick Service but Bad news
Curt - The Colony, TX
The service was quick but the tech found a problem in that the unit may need to be replaced. That is not a happy thought even though he go the unit cooling better.
Great price, great install
Dorothy - The Colony, TX
They beat the other quotes I had for same hardware
Friendly Technician, Great Service
Mr Joe C - The Colony, TX
Great job
Joan - The Colony, TX
Fast, nice and honest!
Felix - The Colony, TX
Jeremy P.
Residential service call for a customer in The Colony and Upon arrival found upstairs coil draining into the emergency drain pan. Checked level on coil and it was leaning correctly. Checked drain ports, found that the main line didn’t get a strap put back on causing main drain to be higher than drain port. Reconnected lines and strapped down drain line. Watched system drain for 15min and saw no more water coming out of secondary. System is now draining at this time.
Jeremy P.
Residential service call for a customer in The Colony and Upon arrival found that the upstairs system was not cooling properly. Checked indoor unit and found everything operational. Checked inside coil and found a decent amount of rust on coil. Checked outdoor unit and found that the Freon levels were low. Gave options on adding refrigerant, replacing rusted coil or doing a complete system change out. Homeowner opted to just add refrigerant. With system being low, adding refrigerant does have the potential to leak back out. Added 4lbs of 410-a to system to set charge. System has a supply temp of 57 and return temp of 75. System is now cooling at this time.
Ryan B.
Residential install of Warranty Evaporation Coil for a customer in The Colony. Recover, Evacuate, and Recharge: Remove and replace refrigerant from system, Flush lineset to remove all impurities, Repair refrigerant system, install new refrigerant filter, evacuate system to industry standards, and install coil.
Jeremy P.
Residential service call in The Colony for a broken thermostat and Upon arrival found thermostat off of wall. Thermostat is an I comfort and screen was blank. Equipment didn’t need the communication Tstat, Nathen was ok with just a basic Tstat for now. Installed basic Tstat. Found that the equipment is two stage heat and cool meaning Tstat wire needs to be a eight wire to get full capability of system and a five wire is what’s present. Also system only has about 1200 cfms for return air when system is calling for 2000cfms. Downstairs unit needs more return air. Needs atleast a 14in duct added with a 20x20 grill.
Jeremy P.
Springtime Air Conditioning Maintenance for a residential customer near Tribute. Upon arrival found the upstairs system not cooling. Homeowner stated that a previous company said that there was a leak in the evaporator coil. Checked indoor unit and opened up coil door, found oil residue on coil drain pan. Also found 4 one inch filters stacked in four inch section in filter rack. System only needs one one inch filter, or one 16x25x4. Adding more 1inch filters cuts down the airflow through the system. Checked outdoor unit and found pressures low system is about 3-5lbs low on 410-A. Evaporator coil is under warranty, but labor is not covered. Coil is in stock at Lennox in Lewisville. Also outdoor coil needs to be cleaned. Homeowner wanted to hold off on repair for right now.
Jeremy P.
Springtime Plumbing Repair for a residential customer near Friendship Park. Upon arrival found back yard hose bib had broken off at a solder joint on a 90 coming from the ground, with approval dug around 90 to give enough room for the torch, cut off new end for hose bib, solder joint back together and turned water back on. Hose bib is not leaking and is working properly again.
Jeremy P.
Spring Air Conditioning Repair for a residential customer in The Colony. Upon arrival pumped system down and disconnected refrigerant lines at coil. Removed old coil and installed new coil, pressure tested system and pressures held. Pulled vacuum down to 295 microns, release refrigerant back into system and turned system on. Added two pounds of 410-A to set charge on system. System is now cooling properly at this time.
Jeremy P.
Spring Commercial Air Conditioning repair service call in The Colony and found that there’s two units that cover the store. Both units were not cooling. Checked system for front of store and found air handler coming on but outside unit not. Checked outdoor unit and found that the main incoming power wire had burnt up with a few other power wires and burnt up the connections on contactor. Replaced contactor to see if there were any other damages, made wire repairs and turned system on. Condenser came on, checked pressures and they were good. Customer happy on departure.
Jeremy P.
Spring Residential Air Conditioning Maintenance in The Colony. Performed a two system maintenance checking cooling. Checked inside units electrical, mechanical, and safety components. Checked dampers, amp draw on the blower, and filters. Checked drain lines. Then checked outdoor units pressures and amp draws. Systems are operating properly at this time. Customer happy on departure.
Jeremy P.
Thermostat Installation for a residential homeowner in The Colony. Upon arrival found that homeowner had an I-comfort thermostat that was blank and wanted to know if they could switch over to a nest. With approval installed a nest thermostat and found that the system was blowing the fuse. Traced low voltage short out to the contactor in the outdoor unit. Replaced contactor and system is now operating properly at this time.
Kelly Y.
Air Conditioning Repair for a residential customer in The Colony. Came out on a service call for the upstairs unit. Checked filter, checked ductwork, checked bearings, checked bladed, checked electrical connections, and checked pressures. Found unit is low on 410a and customer chose to add refrigerant.
Jeremy P.
HVAC Maintenance for a residential customer. Performed a three system maintenance checking cooling. Checked inside units' electrical, mechanical, and safety components. Checked amp draws and capacitors. Found blower capacitor for master system blower motor reading 2.6/5 recommended replacing the capacitor. Checked outdoor units pressures, amp draws, and capacitors. Found that the upstairs unit had 86psi standing pressure. Checked the outdoor coil, weld connections, and indoor coil and did not see any oil stains or visible leaks. Charge system with 5lbs of 410-a. Will need to return in about a month to see if pressures are holding. Also found on downstairs system pressures may be a little low, it was hard to tell with indoor temps being 65 and outdoor being 55 will recheck when we come back to recheck upstairs.
Jeremy P.
Upon arrival found upstairs system not cooling properly. Homeowner stated that he’s had to put Freon in upstairs system before and previous company stated that there was a leak in the coil. Did a visual check on the coil and found it rusted, found that there were signs of oil on coil. Found that the blower capacitor was reading 4.2/5. Checked outdoor units pressures and found system to be about 4lbs low. Found capacitor starting to get weak on compressor side and failed on fan motor side. Found contactor pitted from normal wear and tear. Found outdoor coil is dirty and needs to be cleaned. With amount of repair work needed and system out of warranty recommended replacing system, emailed options to repair or replace. If 14 seer system is chosen then system would need to be a 2.5ton. Homeowner wants to go over his options.
Kelly Y.
Upon arrival homeowner wanted to have maintenance done on both units will looking at thermostat. Performed a two system maintenance checking heating. Checked all electrical, mechanical and safety components. Changed customer supplied filters, cleaned flame sensors and checked amp draws. Both systems are operating properly at this time. Upstairs thermostat will need to be replaced with a icomfort s-30. Emailed estimate over to replace the thermostat. Homeowner signed up for maintenance.
Kelly Y.
Upon arrival found that the system wasn’t heating. Checked inside air handler and found everything ok. Checked Tstat and found that the W wire wasn’t connected. Connected wire and Tstat would say that it lost power. Disconnected wire and Tstat still said it had no power. Checked incoming 24v to Tstat and it was present. Checked continuity through wires and every was good. Manually turned on system and heat strips were coming on. System has a bad nest thermostat that need to be replaced. Also found that the disconnect outside has been straight wired through which is not code. Disconnect will need to be replaced. Found that the contactor was pitted pretty bad and the capacitor was reading 38/60mfd which is bad. Emailed estimate over to to make repairs.
Kelly Y.
Performed a three system maintenance checking heating. Checked all electrical, mechanical and safety components, checked heat exchangers, gas pressures and cleaned flame sensors. All systems are operating properly at this time. I did find that the capacitor for the master bedroom blower was reading 2.5/5 mfd. recommended replacing. Joy wanted to think about it since she’s considering replacing system in spring. Emailed estimate over to replace capacitor.
Kelly Y.
Performed a two system maintenance checking heating, checked electrical, mechanical and safety components. Cleaned flame sensor, checked capacitors, filters, all look good. Did notice dust build up in return plenums, recommended duct cleaning and air scrubbers to help with indoor air quality
Kelly Y.
Checked amp draws electric heat strip and blower motor amp draws
Kelly Y.
Manager said back half of store isn't cooling. Found rtu1 (dining area) with a bad compressor on circuit 2 and circuit 1 was a little low on 410a refrigerant. Circuit 2 may be low as well. Hot gas line appears to have been repaired multiple times. Found screw wedged in contactor to keep circuit 2 compressor running. Need to replace compressor, do leak search on both circuits, and clean condensing coil. Once repairs are done will be able to troubleshoot system further. Rtu 2 (kitchen/dining) circuit 1 is running but circuit 2 is empty of 410a. Need to pressure system with nitrogen and find leak(s). Compressor ohmed out ok but don't know if circuit has any other issues. Once leak is found/repaired will be able to troubleshoot further. Rtu3 transformer was tripped. Reset transformer and ran system through cooling cycle, checked amps, checked refrigerant charge, and checked for any low voltage shorts. Unit ran through cooling and transformer never tripped out. Rtu3 is cooling at this ti
Kelly Y.
Upon arrival found upstairs unit off. Turned system on and checked inside unit. Found everything operational but filter was caved in. Pulled filter out and filter didn’t appear dirty but once light shines through you could see where filter was getting clogged up. Took filter out and checked pressures outside. Pressures looked ok but sub cooling was low. Outdoor temp was 68* covered condenser and pressures rose up like they should. Subcool went up from 1.7 to 11 and superheat went from 16 to 4. Checked all duct work and dampers, ductwork was sealed up properly and all dampers were open. Checked blower speed and found it on the high speed. Tried adding a little Freon to see if sh&sc would get better and it dropped super heat to 14 and subcool to a 2.6. Took sensing bulb off and rechecked pressures and pressures did not adjust system has a bad txv. Coil was replaced last year in October. Coil still under one year warranty. Will order txv from Lennox. Part ordered in Allen on will call.
Kelly Y.
Gave estimates to replace upstairs system, gave pricing for a 3.5 14seer 4 16 seer 4 20 seer. Homeowner want availability on 16 seer 2 stage heat/cool. Also homeowner wanted to use a WiFi Honeywell thermostat instead of the nest. Plenums are staying. New whip, armaflex and disconnect and new pad. New drain pan with float switch.
Kelly Y.
Upon arrival found downstairs disconnect turned off. Turned system on and checked unit. Checked filter and air flow, checked pressures and systems txv was not metering the refrigerant correctly, went to Lennox, pumped system down, replaced filter dryer, pressure tested, pulled vacuum down to 500 microns, purged system and released charge back into system. Pressures looked a lot better and line temps did too. System is now cooling properly at this time. Done under warranty.
Kelly Y.
Performed a two system maintenance checking cooling. Checked inside units amp draws, drains, mechanical and electrical components and then checked outdoor units pressures amp draws and capacitors. Found that the downstairs system was low on Freon. And recommended a start assist for the upstairs unit. Gave recommendations to replace downstairs and upstairs units. Also gave recommended repairs.
Kelly Y.
Upon arrival found upstairs unit not cooling. Checked inside unit and found coil frozen. Checked filter and as soon as I removed filter there was a drastic difference in air flow. Filter was clogged pretty bad. Inserted new customer supplied filter. Line set was frozen as well. Shut down outside unit and left blower running. Will need to return once system has thawed out. Explained to homeowner that if filter was the cause of the issue there will be a service fee. Upon arrival turned condenser on for upstairs and checked pressures, pressures were good and noticed the the compressor for downstairs unit was making a funny sound. Checked pressures and found it low, recommended leak search and homeowner approved. Performed leak search and used my sniffer on the coil. Sniffer detected a leak on the bottom left side of coil. Homeowner approved warranty coil. Office will call to get time set up to replace coil. Homeowner wants to pay for coil and leak search at the same time.
Kelly Y.
Warranty Coil Replacement.