Excellent experience
Had a great experience! Super helpful!
Josh provide info on the system as he was checking the heating system.
Professional, friendly
Representative was clean and friendly, feet covered in and out in about 30 min.
Very thorough and appreciate johns suggestions
Our A/C started warming up, They were here in about two hours, we have used CHROME in the past and were glad that they sent someone we had seen before
30 minutes after i called Nathan was at my dooe
great
I was so thrilled to be able to get service so quickly (within a 4 hour window), but all expectations were surpassed when Nick showed up in less than 30 minutes! Very prompt, courteous, professional, and efficient customer service from the time he arrived to the time he left; he worked in the heat of the day to help us enjoy the cooler air. Thank you Nick and Chrome Air Conditioning for going above and beyond for us!
Tech recommended that overflow pan be replaced because it is rusted. The pan is less than two years old. It was installed with the new system in July of 2016. The tech had to come out numerous times due to leakage in the AC system. The tech who did the maintenance check on our AC system was to check the record on this leakage problem and get back with me. Still waiting to hear from the tech.
I recently installed a new thermostat and we’ve had problems with it since the installation. I called Chrome and Alex was able to schedule service for the following morning. George and Corey showed up and diagnosed the problem, fixed it and were gone within 15 minutes. They took the time to look at the other unit and made sure it was functioning properly. I love the service Chrome gives and highly recommend them! Thanks Chrome Team!
Jorge is awesome and took care of all our problems today so we are now nice and cool.
Great experience with company and the employees
Love Jorge. He always knows the problem right away and get's it fixed.
Assisted hunter with maintenance
Disconnected incorrect zone board and installed correct zone board. Connected 2nd stage heat and cooling. Set zone board to where when both zones call it puts system into second stage. Tested system and system is now working properly.
Installed 2 Navian exterior tankless water heaters.
NPN199E
Assisted hunter on maintenance.
Upon arrival found study area system not coming on. Checked inside unit and found no incoming power, checked light switch and it was on. Checked breaker and it was on. Checked power coming Into switch and I had power. Put switch back together and disconnected furnaces incoming power and checked for power. System had power. Reconnected incoming power and checked power at board, power was present, disconnected high voltage on trans form and power was present. Reconnected transformer and turned system on. System came on no issues. Cycle system 3 time and unit came on every time. System is working properly at this time but told homeowner to keep an eye on it because the control board may be going bad causing power to enter board but not sending it out to transformer. Gave quote to replace board just in case.
Checked amp draws on your blower motor and heat strips, amp draws were good but there was need for minor wire repair on incoming power at the air unit, the amp draw at the outside unit were good and the pressures were good, customer said to go ahead and fix the minor wirie problem, and cleaned out the dryer vent
Assisted hunter on maintenance
Upon arrival found that in the game room area by door was a vent making a loud air noise. Was able to open grill more on register to allow more air to come out. Took pictures of all equipment and power meter. If noise is still to much will need to install 8in mechanical damper
Upon arrival found that the whistling noise was coming from the blower door. Air was being sucked in through bottom of the blower door. Taped bottom of door and sound went away. Brought customer over to see if she could hear noise again and she stated that it was much quieter. Also set control board up for 2stage compressor. System is cooling properly at this time.
Upon arrival found downstairs system not cooling. Checked pressures and found unit extremely low on Freon. Homeowner was having siding replaced and a worker hit the line. Siding company had ac guy come and patch the leak but Freon was still leaking out of the system. With approval pumped system down and pressurized lines to perform a leak search. Checked outdoor unit/connections checked indoor coil, txv, and weld connections found no leaks. System was dropping 30psi over 15min. Thinking that they hit the line more than once. Homeowner will have siding company expose the line set and will return tomorrow.
Upon arrival found it to be low on Freon. Explained to homeowner that the system could be low due to leak or no being charged properly. Homeowner wanted to perform another leak search. Pumped system down, then leak search the line set. Lines were holding pressure. Released nitrogen. Put system on a vacuum pump, 504 microns. Added 4 pounds of Freon. Pressures look good and system is
Performed a three system tune up checking cooling. Checked all inside units electrical and mechanical components, amp draws, capacitors, filters and drains all looked good. Then checked outdoor units pressures amp draws and capacitors. Found pressures to be good and amp draws good. Did find that the capacitor for the upstairs unit had a burnt start wire for the compressor and it also melted capacitor terminal. With approval replaced capacitor and made wire repair. System is now cooling properly.
Upon arrival found system not cooling. Checked Inside unit and found every Operational. Unit does have some age to it. Checked outdoor unit and found fan motor running but compressor not. Found that the capacitor and the start assist was bad on the system. Homeowner approved both repairs. Once repairs completed turned system on and checked pressures, pressures were good. System is now cooling properly at this time.
Replaced ptrap primer in women’s restroom. Utilized pressurized co2 to un clog trap primer drain into floor drain.
Performed a two system maintenance checking cooling. Turned thermostats down and checked inside units electrical and mechanical components, amp draws, drain lines and changed out customer supplied filter all looks good. Checked outdoor units pressures amp draws and capacitors all components checked out good. Both systems checked out good with no potential issues at this time.
S30 hub is faulty will need to return and install new s30 Tstat. System temporarily set up for cooling through 24v.
Installed new s30 Tstat, wired in low voltage wires per diagram. Turned system on and system is now working properly at this time. Set Tstat up through WiFi. Also customer mentioned that the cable fore hangrite is in way of filter door and wants gas line done differently.
Upon arrival found that the Tstat was having trouble communicating to its board which then is connected to unit. Replaced tsta and system came on and began cooling. Supply temp 52-55 return 75-76
Performed a one system maintenance checking cooling. Checked inside units electrical and mechanical components, drain line and changed customer supplied filter, then checked outdoor units pressures amp draws and capacitors. Found that the p-trap for drain line was clogged, blew on drain and added a pan treatment tablet to keep algae and growth out of drain. Drain I now clear.
Gave estimates to replace all three systems. 5 ton unit is the main concern. Homeowner wants 16 seer. Says wouldn’t mind waiting, wants to look over quote.
Upon arrival system wasn’t making the noise but was making a rattling sound. Found that the rattling sound was coming from the cover to the unit. Also found that the compressor was pulling high amp draw 20.4/24.1 which is an indicator that the compressor is starting to go out. Explained to homeowner that we could add a start assist to help the compressor but it may be to far gone. Went over replacement options and adding zoning to the system. Homeowner approved replacement of system and adding zoning.
Upon arrival performed a one system maintenance checking cooling. Checked inside units capacitor, electrical components, duct work, drain pan, mechanical components, then checked outdoor units pressures amp draws and capacitors. Found that the system is low on Freon. Homeowner wanted to recharge and perform a leak search. Put dye in system. Will need to return to check dye next week. Customer prefers Monday morning or Wednesday morning
Upon arrival checked dye in system and found a couple of small leaks I. The evaporator coil. After going over options homeowner would like to replace system and add zoning to system. System would be 2 zones and will need to run a Tstat wire for upstairs. Will need two 16in Honeywell dampers and zone board. Homeowner signed proposal sheet to go ahead and order equipment. Unfortunately Lennox doesn’t have acx16 in stock and probably won’t be till the end of august till they get it. Will let customer know if it comes in sooner.
Performed a one system tune up checking cooling, checked inside units electrical and mechanical components, capacitors, plenums and drains. Found that there is a hole in the transition to coil that needs to be sealed. Checked outdoor units pressures amp draws and capacitor. Found pressures low and capacitor reading bad. Also noticed contactor starting to get worn out.
Upon arrival found that the downstairs main system was not cooling. Checked inside unit, found that the blower capacitor is bad and needing replacement, and that the take offs on the supply plenum need to be sealed up. Checked outdoor unit and found that the start wire for the compressor had burnt off melting terminal for capacitor. Also found condenser fan motor leaking oil out the shaft which is an indication of bearing failure. Gave recommendations and replacement options. Homeowner wanted to just replace capacitor and fix wire. Customer also added main system to maintenance to bring charges to $36/month.
Performed a 3 system maintenance checking cooling, starting with checking the inside units, amp draws, capacitors coils drain lines drain pans electrical components and mechanical components. Then checked outdoor units pressures amp draws and capacitors. Found that for both up and downstairs systems have a return duct that came detached, found both blower capacitors for up and down bad, found drain pans rusted, and also found a bad capacitor for the condenser fan motor on the downstairs unit. Gave options and recommended replacement for master system (22yrs). Homeowner wanted to check with home warranty about repairs. Homeowner signed up on maintenance
Performed maintenance on system (one time maintenance visit)
Cleaned condensing coil, corrected drain line (we did), took temp reading on supply and return air, checked electrical components, checked amps, checked refrigerant charge on system, and ran system through cooling cycle. Found filter base is too small for system causing high velocity through filter and supply plenum isn't the correct size. Airhandler supply outlet is blocked 2" on both sides. Duct system is undersized. Homeowner will handle duct system and filtering issues when they replace equipment.
Upon arrival found kitchen/game room not cooling. Checked Inside unit and and saw the unit out of level and coil rusted. Checked outside unit and found system flat on R-22, also capacitor is boarder line bad. With the age and cost of repairs to get system going, recommended replacement of system, and get something with warranties.
Performed maintenance on both systems. Cleaned condensing coils, took temp reading on supply and return air, checked static pressure on duct systems, checked amps on compressors, and fan motors. Checked electrical components and refrigerant charge on both units. Upstairs unit was low and downstairs unit was overcharged. Adjusted charge on both units. Downstairs blower was set too high for system. Lowered blower speed. Duct systems on both Upstairs and downstairs are alittle undersized. Homeowner is going to hold off on any ductwork for the moment. Recommend doing a leak search on upstairs system. Quoted Homeowner leak search for upstairs. Systems are cooling at this time.
Start service plan membership this fall. Homeowner will most likely schedule leak search when they get back from vacation.
Local Reviews
for Plano, TXOur Reviews by City
Timely service
Jerry - Plano, TX
Super helpful!
Tori - Plano, TX
Great Service
Donna - Plano, TX
Scheduled PM service for heating season
Lewis - Plano, TX
Josh is very professional and very nice guy
Chuck - Plano, TX
Very reasonable, would recommend
Brenda - Plano, TX
excellent service
Riddle - Plano, TX
Excelent service
Jerry - Plano, TX
excelent service
Riddle - Plano, TX
Excellent service
Jerry - Plano, TX
Good
Jesse - Plano, TX
esh
Extended - Plano, TX
Nick Shain is very professional, friendly and fair!
Jack - Plano, TX
Surpassed any expectations!
Gravois - Plano, TX
Service review
xxxGiddiens - Plano, TX
Great service
Elizabeth - Plano, TX
Very Good Service
Don - Plano, TX
Tech came out and replacef drip plan as promised.
xxxDixon - Plano, TX
Recommendations
Bobby - Plano, TX
Amazing Service
Ryan K - Plano, TX
Great service
Mr Ron Giddiens - Plano, TX
Great service
Mr - Plano, TX
Excellent Service
Lorie - Plano, TX
Maintenance
Marshall - Plano, TX
Awesome Service
Lorie - Plano, TX
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Chrome Heating & Air Conditioning Rated 4.9 out of 5 stars
based on 36 customer reviews
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Near
Country Club Dr,
Plano,
TX 75074
Near
Woodsboro Ln,
Plano,
TX 75024
Near
Element Ave,
Plano,
TX 75024
Near
Whitehall Dr,
Plano,
TX 75023
Near
Hallmark Dr,
Plano,
TX 75024
Near
Fandango Ln,
Plano,
TX 75025
Near
Hallmark Dr,
Plano,
TX 75024
Near
Sendero Trail,
Plano,
TX 75024
Near
Waddell Dr,
Plano,
TX 75025
Near
Crowndale Dr,
Plano,
TX 75093
Near
Townbluff Pl,
Plano,
TX 75023
Near
Parkwood Blvd,
Plano,
TX 75024
Near
Santana Ln,
Plano,
TX 75023
Near
Holloway Ln,
Plano,
TX 75025
Near
Raintree Dr,
Plano,
TX 75074
Near
San Patricio Dr,
Plano,
TX 75025
Near
Village Springs Dr,
Plano,
TX 75024
Near
Raintree Dr,
Plano,
TX 75074
Near
Woodsboro Ln,
Plano,
TX 75024
Near
Druid Dr,
Plano,
TX 75075
Near
Trail Lake Dr,
Plano,
TX 75093
Near
Regency Ct,
Plano,
TX 75024
Near
Sedgewick Ave,
Plano,
TX 75025
Near
Hallmark Dr,
Plano,
TX 75024
Near
Edwards Dr,
Plano,
TX 75025