Excellent
Jeremy was excellent checked everything made suggestions not pushy well done
Jeremy came out and was professional from the start!! He kept coverings for his shoes to respect our carpet, took the time to diagnose the problem and even went above and beyond to make sure there wasn’t anything he could do to save the thermostat and parts. He explained the diagnosis and helped set things in motion to fix the issue. Great call back time and customer service!! I can see why this company has such high ratings!!
Excellent experience
Had a great experience! Super helpful!
Josh provide info on the system as he was checking the heating system.
Professional, friendly
Representative was clean and friendly, feet covered in and out in about 30 min.
Very thorough and appreciate johns suggestions
Our A/C started warming up, They were here in about two hours, we have used CHROME in the past and were glad that they sent someone we had seen before
30 minutes after i called Nathan was at my dooe
great
I was so thrilled to be able to get service so quickly (within a 4 hour window), but all expectations were surpassed when Nick showed up in less than 30 minutes! Very prompt, courteous, professional, and efficient customer service from the time he arrived to the time he left; he worked in the heat of the day to help us enjoy the cooler air. Thank you Nick and Chrome Air Conditioning for going above and beyond for us!
Tech recommended that overflow pan be replaced because it is rusted. The pan is less than two years old. It was installed with the new system in July of 2016. The tech had to come out numerous times due to leakage in the AC system. The tech who did the maintenance check on our AC system was to check the record on this leakage problem and get back with me. Still waiting to hear from the tech.
I recently installed a new thermostat and we’ve had problems with it since the installation. I called Chrome and Alex was able to schedule service for the following morning. George and Corey showed up and diagnosed the problem, fixed it and were gone within 15 minutes. They took the time to look at the other unit and made sure it was functioning properly. I love the service Chrome gives and highly recommend them! Thanks Chrome Team!
40 feet up stairs
40 feet from kitchen
50 feet from guest bath
80 feet to master bath x 4
10 feet to laundry x 3
Upon arrival performed a one system inspection. Checked heating and cooling. Starting with the furnace, checked all electrical, mechanical and safety components. Checked amp draws and capacitors. Found that the air filter was majorly clogged and needs to be replace. Checked systems heating sequence of operation and everything checks out good. Checked a/c side and found that the outdoor unit wasn’t coming on. Found unit had no power. Found breaker in on position but tripped. Reset breaker and checked outdoor units capacitor and amp draws and pressures. All looked good. Found contactor pitted and needing to be replaced and outdoor coil is caked with dust and needs to be cleaned. Freon levels looked ok, wasn’t much heat load on house 57 inside and 58 outside temps. Outdoor condenser needs to be re-leveled. Overall system looks good.
Replace stops under guest bathroom sink.
Upon arrival found found that all systems are newer system. Upstairs and downstairs system are only less than a year old and master system is less than two years old. Downstairs system and upstairs are both carrier infinity systems. Homeowner doesn’t like how infinity thermostat operates. Only way to swap out thermostat would be to put in a carrier two stage condenser for downstairs. Or change complete system. Upstairs unit doesn’t have condenser yet. Issue with upstairs unit is that a vent is blowing heat on thermostat causing unit to short cycle. Recommended moving thermostat upstairs. Also both systems need to be air balanced. Homeowner is experiencing hot and cold spots in the home. Homeowner wants to see how s-30 thermostat operates before purchasing.
Upon arrival found that two systems were not heating. Found that units 3&4 were not heating. Checked inside unit 3 and found that it had no incoming power. Found that the blower was shorted to ground. Found breaker tripped for furnace. Reset breaker with blower disconnected and transformer and boards were shorted out as well. The board, transformer and blower would need to be replaced. On unit 4 found main power switch turned off. Turned power on and furnace began heating cycle. Found that the blower motor is locked up and would need to be replaced. Need to email quote over to make repairs with pictures.
Performed a plumbing inspection checking all stops, supply lines and faucets, showers and drains. Checked water heat and checked for scaling. Everything is working properly at this time. I did find that the stops in the bathroom on left side of home are seized up and need to be replaced. Jerry would like to move forward with replacing stops in bathroom and wanted to think about adding in another frost proof hose bib.
Upon arrival found downstairs display not connecting to WiFi and having the WAC setup keep coming up. Checked voltage going to display and everything was correct. Checked wiring going from furnace to outdoor unit and found that there was multiple splices and R&C was not connected to terminalboard going to outdoor unit. Outdoor unit had a separate transformer to give R&C to outdoor unit. Checked cross voltage on wires by leaving R connected and I-,I+ and C disconnected. C and I+ had 5.8 volts leaking over to dc side. Installed separate wire for I-&i+ from furnace to hub, tried installing thermostat directly to hub in attic thermostat would still not cooperate. System will need a new wire ran for outdoor unit and a new filter Lennox 16x26x5. And a new s-30 thermostat. Homeowner approved repairs will need to return to install thermostat and new wire for outdoor unit. Parts on will call in garland Lennox order#33713097
Upon arrival found that both systems were not working. Found that the compressor for the back unit was shorted to ground between the start wire and ground. Compressor or condenser will have to be replaced, also didn’t see an oil trap for systems since condenser sits on roof. On system in the front found that the emergency drain pan was full but had no where to drain out. Drain pan being full activated the float switch turning system off. Checked pressures and everything was good. With approval emptied out emergency pan. Noticed that the arma-flex didn’t cover suction line all the way up to the coil which was causing it to condensate into pan. Slide insulation up so pipe is covered. Main drain line was clear. Sent estimate over to replace compressor or condenser. Also ductwork in front of restaurant is spiral and not insulated causing pipe to sweat on hotter days. Will need to send over pricing to wrap about 70ft of ductwork
Turned water heater back on.
Changed fill valve. Done
Upon arrival found found system at idle. Turned system on heat and furnace came on. Noticed filter was dirty and took filter out and inspected it. Filter was completely clogged allowing no air flow across heat exchanger causing unit to shut off on high limit. Homeowner had filter on hand changed filter. Noticed upstairs Tstat isn’t working. System is a 2 zone system. Recommended replacing zoning system in order for system to work properly. System is now heating at this time.
Found Drainline clogged on unit #5. Used positive pressure to remove clog. Recommend maintenance every 6 months to prevent these issues.
Performed a two system maintenance checking heating. Checked all electrical, mechanical and safety components. Checked systems operations, amp draws, capacitors, and cleaned flame sensor on older unit. Both systems are operating properly at this time. Wired in float switch on new unit. Recommended adding surge protectors to new system due to having a lot of electrical components and protect investment.
Performed a quick one system maintenance on a new system. Checked set up, checked gas pressure, checked all electrical, mechanical and safety components, checked amp draws, noticed that furnace would sometimes light on first try or second. Due to time homeowner had to leave, mentioned issue to homeowner and if system has issues to let the office know.
Upon arrival checked furnace to see why it wasn’t Lighting on first try. Turned system on and system came on first try. Tested input and out put pressures with input at 6.5inwc and output 3.52inwc. Checked voltage going to valve on start up and voltage was present. Checked voltage going through flame sensor it was reading 2dcv. System is operating properly at this, gas line to house might’ve had some air in the line. Told homeowner to keep an eye on it.
Performed a three system maintenance checking heating. Checked all electrical, mechanical and safety components, cleaned flame sensors checked amp draws and put in customer supplied filters, found that the duct work in the attic still needs to be reattached and capacitors for upstairs and downstairs blower need to be changed out. Emailed estimate over to do repairs.
Upon arrival found that the flue pipe was not connected and that the flue pipe had disconnected up in the attic. Left call and got flue pipe material and connected flue pipe together. Brought ladder upstairs to access attic. Reattached flue pipe. Tested systems heating, electrical and mechanical components, gas pressure and everything is working properly. On a/c side pressures were good based off of outside air temp(46*) system had a temperature differential of 20-21*. Systems cooling is working properly at this time. Homeowner stated that they needed to add a flood stop to the water heater and cap off the drain pan. Need to call and schedule appointment for plumber to come out and install flood stop.
Aaron is calling water heater company
Checked amp draws on inducer fan motor and blower motor, cleaned flame sensor checked air filter, checked safety devices
Performed a one system maintenance checking heating, checked all electrical and mechanical components, checked amp draws, heat exchanger. heat is working properly, I did find that the wrong zone board was installed will order a new board from standard supply. Board in will call at standard in Allen
Checked amp draws on inducer fan motor and blower motor, cleaned flame sensor checked air filter, checked safety devices, checked heat exchanger it was good, check igniter, when getting condenser information I noticed that the coil was dirty and washed it with water
Checked amp draws on inducer fan motor and blower motor, cleaned flame sensor checked air filter, checked safety devices, checked heat exchanger it was good, check igniter
Checked amp draws on inducer fan motor and blower motor, cleaned flame sensor checked air filter, checked safety devices, checked heat exchanger it was good, check igniter, when getting the amp draws on the inducer fan motor I noticed that it was pulling higher anps than data plate said it would be pulling
Checked amp draws on inducer fan motor and blower motor, cleaned flame sensor checked air filter, checked safety devices, checked heat exchanger it was good, check igniter
Customer turned temp on thermostat down to run ac. Condensing unit came up but blower didn't. Checked low voltage to control board. Board was getting voltage for fan circuit. Checked high voltage to motor. Board wasn't sending high voltage to motor. Bypassed fan relay. Blower came up. Checked amps on blower motor. Amps were running a little high. Checked 7.5 capacitor to motor. Capacitor is weak causing amps on motor to be high. Unit at least need a new furnace control board and 7.5 made run capacitor to be operational.
It was a new leak. Had to fix the toilet tank rubber’s all of them. Job done.
Local Reviews
for Plano, TXOur Reviews by City
Plumbing
Jerry - Plano, TX
Great service
Jerry - Plano, TX
Thorough! Knowledgeable and Great Service!
Katie - Plano, TX
Timely service
Jerry - Plano, TX
Super helpful!
Tori - Plano, TX
Great Service
Donna - Plano, TX
Scheduled PM service for heating season
Lewis - Plano, TX
Josh is very professional and very nice guy
Chuck - Plano, TX
Very reasonable, would recommend
Brenda - Plano, TX
excellent service
Riddle - Plano, TX
Excelent service
Jerry - Plano, TX
excelent service
Riddle - Plano, TX
Excellent service
Jerry - Plano, TX
Good
Jesse - Plano, TX
esh
Extended - Plano, TX
Nick Shain is very professional, friendly and fair!
Jack - Plano, TX
Surpassed any expectations!
Gravois - Plano, TX
Service review
xxxGiddiens - Plano, TX
Great service
Elizabeth - Plano, TX
Very Good Service
Don - Plano, TX
Tech came out and replacef drip plan as promised.
xxxDixon - Plano, TX
Recommendations
Bobby - Plano, TX
Amazing Service
Ryan K - Plano, TX
Great service
Mr Ron Giddiens - Plano, TX
Great service
Mr - Plano, TX
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Chrome Heating & Air Conditioning Rated 4.9 out of 5 stars
based on 39 customer reviews
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Near
Lake Falls Dr,
Plano,
TX 75093
Near
N Cypress Cir,
Plano,
TX 75075
Near
Blazer Dr,
Plano,
TX 75025
Near
Lake Falls Dr,
Plano,
TX 75093
Near
W Parker Rd,
Plano,
TX 75023
Near
Blazer Dr,
Plano,
TX 75025
Near
Covinton Ln,
Plano,
TX 75023
Near
E 15th St,
Plano,
TX 75074
Near
Element Ave,
Plano,
TX 75024
Near
W 15th St,
Plano,
TX 75093
Near
Heath Ct,
Plano,
TX 75024
Near
Gables Ct,
Plano,
TX 75075
Near
Holloway Ln,
Plano,
TX 75025
Near
Druid Dr,
Plano,
TX 75075
Near
Regency Ct,
Plano,
TX 75024
Near
Raintree Dr,
Plano,
TX 75074
Near
Element Ave,
Plano,
TX 75024
Near
Blazer Dr,
Plano,
TX 75025
Near
Woodsboro Ln,
Plano,
TX 75024
Near
Bayview Dr,
Plano,
TX 75093
Near
MacIntosh Dr,
Plano,
TX 75023
Near
Carrizo Dr,
Plano,
TX 75074
Near
Lake Crest Ln,
Plano,
TX 75023
Near
Kings Canyon Dr,
Plano,
TX 75025
Near
Cadence Ln,
Plano,
TX 75024