Everything was professional from the dispatchers, to the emails, call and text updates, to the electrician sent to the house. He followed safety protocol (wearing a mask), checked everything thoroughly and explained step-by-step what he did. I would definitely recommend Crome to friends and family. Thank you
Technician who came yesterday to my home to fix colling issue is fraud. He has added more freeons than the normal levels and told me I have to replace txv unit and told its gonna cost $1600 for labor. There's no such issue. He has also didnt regulate the ac on purpose.Worst ever experience. He charged me $370 for adding freeons. I had an other honest technician who had to remove extra freeon s to avoid damage to my unit. Chrome is a reputed company. You need to take quick action on this matter. I would need the refund for the worst service I faced.
John Williams is very professional, and Knowledgeable of his work.
Great service came out the same day. Fixed the problem
Just had Chrome Heating andAir complete my heater check up for winter. Very prompt - actually ahead of schedule - and checked heater to be sure everything is in proper working condition. The two men were very courteous and professional. I've been using this company for over two years and am very satisfied with their service.
Service tech arrived as scheduled. Courteous and not too pushy. Mentioned a couple of items that I may buy.
We appreciate the service we received for our semi-annual maintenance check today. The guys were very thorough and helped point out some items that need attention. We are still going with our original units thanks to our service plan!
Both technicians were very friendly and helpful. They were also knowledgeable.
Follow up to an earlier submission. Compressor failed over the weekend. Jorge contacted Lennox on Monday with AC details to determine AC was still under warranty. Scheduled replacement shipment overnight and installed the new compressor by the end of Tuesday. Jorge and his assistant did a great job getting the AC running again. This is early June, so daytime temps are already in the 90"s.
Although, compressor cost was covered, labor and refrigerant cost applied. Not the best, but I am happy with how this all went down.
AC unit went out Saturday night and I called Chorme Sunday morning. within an hour, Jorge called back, asked some general questions to determine AC status, then schedule a visit later that day. Determined Compressor had failed. There was not much more he could do until the next day. I greatly appreciate his efforts to get us back up over the weekend.
Cory was very courteous and took care of the issue right away, he is thorough with his diagnostics.
You sent multiple techs multiple times to repair my old AC unit. Each one telling me it has a different problem and blaming the last tech as stupid. Finallly you convince me that the unit in my brand new house was a lemon and needed to be completely replaced late last summer. One week after you replaced it of course it failed to cool. Your tech came and of course blamed the previous tech saying that he didn’t charge It correctly and put more in it. Of course cool weather came so the real problem didn’t show until it warmed up again. This time the tech said he was the “hotshot” tech they sent for persistent problems. He didn’t stay long but said it had a leak somewhere between the upstairs unit and outside unit. It needed to be pressure tested. I asked why he wouldn’t do it and he said he didn’t have the equipment and they would have to send someone else. I watched him type in the request to have it scheduled ASAP. Well of course you never called me and scheduled it so a week and a half later it went out again. This time a different tech comes out and says the leak is obviously in the coil and it has oil all around it. This is on Wednesday before Labor Day weekend. Your coordinator then calls to tell me no problem it’s under warranty but that you can’t get the part until the following Tuesday after the holiday weekend. Forecast is high 90’s and we have guests coming for the weekend and this is the best you can do? All this could have been avoided if your first tech had just determined and ordered the coil while it was still cooling. I have to go spend $500.00 on a portable AC unit to try to keep the paintings from melting in my home. Finally after me raising hell with your people you do the right thing and replace my entire outside unit late on Friday. All in all poor technical expertise, communication, and customer service.
Mile was Professional, thorough, and dependable. He gave us several options to help and he worked in a plan for our central air with a heat pump that was best for us. Thank you Mike.
When a problem was discovered during our annual service, Jorge responded quickly repairs were made.
Mike was Pleasant/Knowledgeable/Great Service
We noticed that the return air ducts had come loose from the new furnace. Came and reattached the duct work to furnace with stronger duct tape. Appreciated the quick response in the midst of a busy week!
It took less than 15 min for a service repair person to return my call.
Very impressed with after hours service.
My son was ill and in pain, our house was 86 degrees which made him even more miserable.
George was empathetic about our situation and expedited the service call to repair our air conditioner.
Unfortunately we needed a new motor and they were Unable to get a new one on Saturday evening.
The very next business day as soon as the motor arrived our air conditioner was repaired.
Chrome staff went above and beyond, to take care of our needs, they didn’t price gauge us for an after hours service call, even though our airconditioner went out on the weekend.
Thank you
Chrome Heating and AC was recommended to us by a co-worker and they were as good as our friend said. Jorge came out and did a really thorough inspection of our AC units. He took the time to explain how the units worked, what was wrong, why, and what our options were. We then met with Charles, who also did a quick inspection and sat down to explain in deep detail what was wrong. He gave us several options of repair without pressuring us. They were able to come out in two days and install a new 4 ton unit and furnace. They covered our carpet and took care to keep everything clean. After, Jorge walked me through our new unit and thermostat. Very happy with these folks. You can tell that they are happy employees too by the way they talked with each other and handled themselves.
Technician showed up a little early. Was very courteous and thorough. Glad I chose this company. I started having problems with the previous one so glad I found this company that has a local office.
Very knowledgeable and thorough this was just to check the AC units and they come through the whole system including ductwork and the heating system very pleased with their work, and the information they provided. I’m extremely picky and was very happy with their job !
Changed out faulty air scrubber with a new one. Tested operation. Taped and silicone a few spots needing it. All is working properly
Completed estimate on replacing both systems. Customers want to use us but are not ready yet to move forward. Will move forward soon.
Customer received three other bids from A1, Berkeys and Baker brothers. All of Which we beat. See all options for details.
Preformed quarterly 5 unit roof top unit matience. Changed filters, checked refrigerant pressures and ran through electrical. All units are working properly at this time.
Completed a two system Fall Maintenance. Found several issues with main system of home.
*Main*
-Several burn marks and burnt resistors on primary circuit board
-Flame sensor needs to be replaced due to heavy carbon build up.
-Ignitor has how white spots and needs to be replaced.
-High limit is not safely shutting furnace off and is allowing furnace to exceed 500°s.
-Pressure switch isn’t faulty and not safely shutting gas off of inducer draft motor was to fail.
-Drain pan heavily rusted and needs to be replaced.
-Ducting is dirty and needs to be cleaned.
**Possible heat exchanger failure/Unable to detect currently due to not having inspection camera.**/Heat exchanger is making loud expanding/popping noises under normal heating operation.
*Secondary System*
-Burns marks on back of primary circuit board
-Flame sensor needs to be replaced due to carbon buildup.
-Ignitor is beginning to get hot white spots
-Drain pan heavily rusted.
*Not allowed to enter home and cust
Stat was set to heat, also displaying Celsius instead of Fahrenheit. I corrected both issues and walked through it with customer. All is working well at this time.
Followed up with customer and never received a call
Back. Customer canceled call.
Preformed condenser coil clean on lennox system to free restriction off coil. Unit is running and operating correctly upon departure.
Added 3 lbs of r22 refrigerant in system. 1.5 ton close to empty
Replace a 3.5 ton ADP coil with drain pan and float switch . welding and vacuum and charge unit ,
Replace a 3.5 ton ADP coil with drain pan and float switch . welding and vacuum and charge unit ,
Just took information from all 5 RTU's in order to create matience estimate. I included model/serial numbers as well as pictures and filter sizes for each unit.
Completed system check on downstairs unit. Cody stated that the unit shut off Saturday, but once he cycled the power the unit has been running fine ever since. He believes it is a surge or something from the solar pannels. I found nothing out of the ordinary going on with system. Both systems are running at the time of departure.
Installation of new indoor and outdoor thermostat wire 18/2 gauge. In order for thermostat to properly communicate with both units.
Replaced drain on tub to p-trap
Dispatched to a burning smell coming out of vents. Upon arrival smell was gone. I checked all roof top units and all 5 were running and had no burning smell.
Completed 5 system commercial matience, change filters, checked electronically and pressures on units, and combed coils.
-Found system to be tripping on high pressure. Condenser coil was extremely impacted and was chemically deep cleaned. Tore down all side panels of condenser and spray foamed and properly cleaned.
-System is 4 year old Lennox.
-Capacitor: 70/9.7
-Compressor S: 107
-Compressor R: 14.6
-Fan:1.2
-Pressures/ 124/322
***-Customer charged two dispatch fees for not being collected on for the last service call we ran.***
Repaired leak at condenser
Completed two system tune ups. Gave options on replacement of capacitor on downstairs unit and adding hardstat kits to both units to stop over Ampang.
Upstairs system frozen upon arrival. Reset system because condenser was running with indoor blower off. System operating properly at this time. Walked customer through S30 to reset when it happens again.
Customer aware of problem with Lennox and will wait to be called when Lennox has a fox for issue.
Called to check system after another company told customers they need a new coil when capacitor was replaced. I ran a diagnostic/check on system and everything was working. Delta t was 17 degrees, refrigerant pressures and electrical were all in working order at this time. Customer signed up for annual club membership.
Found faulty capacitor on same system that compressor was replaced. Waived dispatch fee. System is cooling properly at this time.
08/24 Customer said coil was freezing up again after we have put the return air in. I checked the pressures and system is properly charged. When unit was cooled my 2 degrees outside condenser would run but not the blower. We r going to change the smart hub in attic to fix problem.
08/25
Replaced smart hub on upstarts system. Units blower motor is now running when calling for only 1 degree temp. differential. Unit is running properly at this time.
Dispatched to upstarts not cooling. Upon arrival compressor wasn't running, after cooling the compressor down with water and adding a compressor saver kit unit started up. After checking pressures on unit I found it was low on refrigerant. I then put a leak sealant/dye in the system and was unable to find leak. I then charged the unit with 3 lbs of 410A refrigerant. Unit is cooling upon departure.
Sign up for monthly membership for both systems. Dispatch fee, laeak search, and compressor saver kit.
One system diagnostic. Found communicating Icomfort faulty and needs to be replaced.
Need to return to wire in S30 thermostat and smart hub.
Local Reviews
for Frisco, TXOur Reviews by City
You all were fantastic!!
Darrell - Frisco, TX
Worst service
Boopesh - Frisco, TX
Great Service
Biggins - Frisco, TX
quick, knowledgeable service
Gamble - Frisco, TX
Great Service
Bevington - Frisco, TX
Check up for winter
Kathy - Frisco, TX
Good company
Swegles - Frisco, TX
Excellent Service at a Great Price
Garms - Frisco, TX
On Time and Friendly!
TU-Johnson - Frisco, TX
On time and knowledgeble
Washington - Frisco, TX
Great Service
Mooty - Frisco, TX
Great
Brooks - Frisco, TX
Compressor Replacement
Ellis - Frisco, TX
Made a Sunday visit
Ellis - Frisco, TX
Courteous and fast service
PDot - Frisco, TX
Horrible service!
Grant - Frisco, TX
Great Service, Awesome Price
Rhonda - Frisco, TX
Quick Response and Repair
Thomas - Frisco, TX
Pleasant/Knowledgeable/Great Service
xxxWolfe - Frisco, TX
Quick repair to new furnace.
Don - Frisco, TX
Great service
xxxRanney - Frisco, TX
Awesome Service
Carr - Frisco, TX
Honest, quick, and professional
Tom - Frisco, TX
Excellent serive at a good price.
MortgageMan - Frisco, TX
Very knowledgeable!
Winchester - Frisco, TX
josh@chromeairconditioning.com
Nathanr@chromeairconditioning.com
John W.
Nathanr@chromeairconditioning.com
josh@chromeairconditioning.com
Nathanr@chromeairconditioning.com
John W.
John W.
dispatch@chromeairconditioning.com
John W.
John W.
John W.
John W.
Darius M.
John W.
John W.
Nathanr@chromeairconditioning.com
Darius M.
John W.
Nathanr@chromeairconditioning.com
John W.
Nathanr@chromeairconditioning.com
John W.
John W.
Nathanr@chromeairconditioning.com
Chrome Heating & Air Conditioning Rated 4.7 out of 5 stars
based on 96 customer reviews
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