Recent Reviews for Chrome Heating & Air

Read our most recent reviews below and see why our customers consider Chrome Heating & Air to be one of the best HVAC contractors in Frisco, McKinney, Plano and the surrounding area. If you would like more information about our outstanding services, call 469-252-0599 or Contact Us online.

Local Reviews

Rated 4.8 out of 5 stars based on 144 customer reviews

Customer Reviews

Swing and a miss...then a big hit




This visit all started with a contractor that messed up. So, I called the last folks that were out to service a unit. Like the service then for sure. However, last week service not good AT ALL. Got a tech that was not focused on the customer at a moment of truth. Had to order a part..no problem. Fixed the other unit then it went down 24 hours later. We knew we had to wait on one part until Monday for the big part of house. Fine. When we reported the 2 ton was down again... They then chose not to return to fix the 2 ton ASAP. Our bedroom unit. Yeah, that unit! Why? I don't know for sure but it may have been about my non-response to paying another $60 for a service call. Michael said they were overscheduled. I know if I owned the service... a repair failure is a big deal and that's my first stop the next day....without the service charge. Just my opinion. Now, Jorge showed up today. Had last week not happened... all the ratings would be 5 stars. This guy works fast and efficiently and is no BS. Unfortunately, his awesomeness does not absolve what happened here last week. Yes, I have also asked them to come back and check that #3 unit which we are watching for rate of leak. Right or wrong, this is my perception.Jorge.... 5 stars all the way across all measures. Overall three stars -- today 5 last week 0 Quality three stars-- today 5 last week 0 Pricing -- everything to me is too expensive ๐Ÿ™‚ Convenience -- the fact that I could have slept comfortably in my bed after that service failure last week... that's actually the bigger swing and a miss here.


Customer Reviews

Great customer service




Very happy with the crew that did the install of my new unit. Also had great service yesterday to get me going before the new unit was able to be delivered.


Customer Reviews

Very Informative





Customer Reviews

Great service




After signing up for the service plan they have been on time and here twice a year. George was great and professional. Went over everything he did before he left.


Customer Reviews

Jorge was awesome!




Jorge was a pro tech and super nice. Fast and efficient and was in and out quick. Thanks for the service Sir. You will be my go to tech from here on out. Happy Fathers Day!


Customer Reviews

Excellent Service




Jorge is awesome and took care of all our problems today so we are now nice and cool.


Customer Reviews

You guys rock! THANK YOU!




Couldn't be happier. George is awesome! Thank you to Michael for the great prices.


Customer Reviews

Tech delivered great service.





Customer Reviews

great service




George was exceptional-----friendly knowledgeable professional answered all questionsInstall crew was also exceptional ---fast professional courteouswould recommend to all


Customer Reviews

Great sales and service




Good price was offered and also received Costco benefits. Installation was professional and smooth. I would recommend Chrome to friends. I had two complete Lenox systems installed replacing original units and both are running great. Thank you Ron (sales) and George and crew ( installers) for all the great work you did.