Recent Reviews for Chrome Heating & Air

Read our most recent reviews below and see why our customers consider Chrome Heating & Air to be one of the best HVAC contractors in Frisco, McKinney, Plano and the surrounding area. If you would like more information about our outstanding services, call 469-252-0599 or Contact Us online.

Local Reviews

Rated 4.8 out of 5 stars based on 152 customer reviews

Map of Allen, TX

Great service




We were out of AC. Your technicians went above and beyond to make sure my family did not sleep another night without AC. Thank you.


Map of Allen, TX

Outstanding Customer Service




I had pretty much given up on customer service until Brandon Shupak, from the Chrome air conditioning and heating was sent to my service call. Brandon surpassed my wildest dreams as far as outstanding customer service. He was dedicated conscientious, patient, diligent, empathetic, determined, and has the best work ethics I've have seen in a long time. For future service I would recommend chrome air conditioning and heating, to others and request Brandon specifically for future repairs. Chrome is lucky to have him.


Map of Plano, TX

Great service





Map of Frisco, TX

Welcome relief




I called Chrome after having an AC issue and talked to Nick, who spent time with me on the phone diagnosing the potential problems. He then set up an appointment for the very next day. Brandon, the technician was actually earlier than the scheduled time and both he and Nick called to make sure that was okay. Once in the attic, Brandon figured out the issue and fixed it quickly but still took time to check both units were running properly before leaving. Nick then followed up one last time to make sure everything went well. Such a relief to have the issue be resolved and very refreshing to deal with a service company that communicates well and cares more about customers than selling new units. Thanks so much to Chrome, Nick and Brandon for giving us back peace of mind this summer!


Map of Frisco, TX

Great service, knowledgeable, dependable





Map of Aubrey, TX

Very attentive and responsive





Map of Frisco, TX

Horrible costumer service




Jorge was great to work with and get things done, but Nick was absolutely horrible. We were suppose to have our AC fixed on Friday at 1 pm. No one showed up and no phone call. So at about 2 pm I called to see when they would be here. I talked to Nick and he said they had been trying to call and they were running behind on an install job. He then told me he would check with them and call me back within the hour. Neither my husband or I got any phone calls. At almost 3:30pm I had to call back to find out they would be coming at 8 am Saturday morning. Nick guaranteed they would be out at 8am. So we had to get up at 5 am to shut the AC off so it wouldn't be frozen when they got here. At 9 am we still hadn't seen or heard from anyone. So I finally called and got a hold of Nick. They can't come because of the rain. Ok, but why weren't we told this Friday or at least had a call Saturday morning? Nick told my husband that he should have called Friday when he got off at 3pm to tell us it may not get done because of the rain. I talked to him at 3:24 pm on Friday... Nick told my husband he would call back and see if they could get us in later Saturday and he never did. 3 hours later my husband has to call back. He left a message and Nick returned the call. Nick promised he would personally be out here at 8 am Monday morning and he never came out. Then Jorge told me they didn't have the right part all along so they wouldn't have been able to come Friday or Saturday. So long story short. I would have fired you guys because 2 no show, no calls doesn't work for me. We were not told the truth and Nick has terrible customer service skills. I would like to give Jorge a great review but your company as a whole would not get a good review at all.


Map of Frisco, TX

Excellent Service




Contacting Chrome Heating & A/C was an excellent choice. Service was prompt, appointments were kept at the given time and the replacement part was ordered and installed the next morning. The service tech, Jorge was knowledgeable, informative and very pleasant. He offered a detailed explanation of the issue and provided photographs of the damaged part and the replacement part. Would highly recommend Chrome Heating & A/C.


Map of Frisco, TX

Swing and a miss...then a big hit




This visit all started with a contractor that messed up. So, I called the last folks that were out to service a unit. Like the service then for sure. However, last week service not good AT ALL. Got a tech that was not focused on the customer at a moment of truth. Had to order a part..no problem. Fixed the other unit then it went down 24 hours later. We knew we had to wait on one part until Monday for the big part of house. Fine. When we reported the 2 ton was down again... They then chose not to return to fix the 2 ton ASAP. Our bedroom unit. Yeah, that unit! Why? I don't know for sure but it may have been about my non-response to paying another $60 for a service call. Michael said they were overscheduled. I know if I owned the service... a repair failure is a big deal and that's my first stop the next day....without the service charge. Just my opinion. Now, Jorge showed up today. Had last week not happened... all the ratings would be 5 stars. This guy works fast and efficiently and is no BS. Unfortunately, his awesomeness does not absolve what happened here last week. Yes, I have also asked them to come back and check that #3 unit which we are watching for rate of leak. Right or wrong, this is my perception.Jorge.... 5 stars all the way across all measures. Overall three stars -- today 5 last week 0 Quality three stars-- today 5 last week 0 Pricing -- everything to me is too expensive 🙂 Convenience -- the fact that I could have slept comfortably in my bed after that service failure last week... that's actually the bigger swing and a miss here.


Map of Frisco, TX

Great customer service




Very happy with the crew that did the install of my new unit. Also had great service yesterday to get me going before the new unit was able to be delivered.